Account & Data Deletion

Propello, by MOTIONSAIL LABS (OPC) PRIVATE LIMITED · Updated 14 November 2026

You can delete your Propello account and data at any time. You can also remove Propello's access to your Instagram or Facebook account without deleting your Propello account.

Delete your Propello account

Option 1: in the app (immediate)

1. Open Propello and sign in.
2. Go to Settings.
3. Tap Delete Account and confirm.

Option 2: by email

If you can't use the app, email support.propello@gmail.com from the email address on your Propello account, with the subject "Delete my account". We will confirm when it's done, within 7 days.

What happens when you delete your account

• Your name and email address are removed from your account.
• You are signed out on every device, and your sign-in is revoked.
• Every connected Instagram and Facebook account is disconnected: Propello's access is revoked with Meta and the stored access tokens are erased.
• Your support conversations and the screenshots you sent are deleted.
• Push notifications to your devices stop.
• Your business profiles, uploaded photos and generated content can no longer be reached from any account. If you also want them erased from our storage, email us and we will delete them within 30 days.
• Unused coins are lost and an active Automate subscription is not cancelled automatically. Cancel it in your App Store or Google Play settings.

We keep purchase and coin records for as long as Indian tax and accounting laws require, but they are no longer linked to your name or email.

Remove Propello's access to Instagram or Facebook

In the Propello app

Go to Settings → Connections and tap Disconnect next to Instagram or Facebook. Propello's access is revoked and the stored connection is erased. Posts already published stay on your account. You can delete them on Instagram or Facebook.

From Instagram

In the Instagram app, open Settings and activity → Website permissions → Apps and websites, find Propello and tap Remove. Meta notifies us and we erase your Instagram connection and its access token. If you send a data deletion request from there, Meta shows you a confirmation code and a link where you can check its status.

From Facebook

On Facebook, open Settings & privacy → Settings → Business integrations (or Apps and websites), find Propello and remove it. Propello's access to your Pages stops straight away. To have the stored connection erased as well, disconnect it in the app or email us.

Questions

Email support.propello@gmail.com, or write to MOTIONSAIL LABS (OPC) PRIVATE LIMITED, House no 161, Ward no 03, Nagod, Nagod, Nagod, Satna - 485446, Madhya Pradesh, India.