Terms of Use

Effective date: 14 November 2026

These terms are an agreement between you and MOTIONSAIL LABS (OPC) PRIVATE LIMITED (CIN U62011MP2026OPC088177), which owns and operates Propello ("Propello", "we", "us"). By creating an account or using Propello, you agree to these terms and to our Privacy Policy.

1. The service

Propello uses AI to create marketing content for your business: AI actor videos, video templates, AI photoshoots, AI trial room looks, and social media posts. With Automate, Propello can also prepare posts and publish them to the Instagram and Facebook accounts you connect, on the schedule you set.

2. Your account

You sign in with Google or Apple. You must be at least 18 and use Propello for a business. You are responsible for activity on your account and for keeping your sign-in secure.

3. Acceptable use

Use Propello to promote your own genuine business. Do not use it to create or publish content that is illegal, deceptive or misleading, hateful, sexually explicit, or that infringes anyone's copyright, trademark or privacy. Only upload photos of people if you have their permission, and do not use AI-generated people to impersonate a real person. When publishing to Instagram or Facebook, you must also follow Meta's terms and community standards. We may remove content or suspend accounts that break these rules.

4. Your content

You keep ownership of what you upload. Subject to these terms and to the terms of the AI providers we use, you may use the videos, images and posts Propello generates for your business wherever you like, including on social media and in ads. You give us permission to store and process your uploads and generated content only as needed to provide the service to you. AI output can contain mistakes, so please review content before you publish it. You are responsible for what you publish.

5. Connected accounts and Automate

When you connect an Instagram or Facebook account, you authorise Propello to publish posts to it according to your Automate settings. You can pause Automate or disconnect an account at any time in the app. Instagram and Facebook are run by Meta, and we are not responsible for their availability or for decisions Meta makes about your account or posts.

6. Coins

Propello uses Video coins and Image coins to pay for generations. Coins are bought in packs through the Apple App Store or Google Play, and the price of each generation is shown before you start it. If a generation fails because of a problem on our side, the coins it used are returned to your balance. Coins have no cash value, cannot be transferred or exchanged, and are not refundable except where the law or the store's refund policy requires it.

7. Automate subscription

Automate is a monthly or annual subscription bought through the Apple App Store or Google Play. It renews automatically at the end of each period unless you cancel at least 24 hours before the period ends. You can manage or cancel it in your App Store or Google Play account settings. Refunds are handled under Apple's or Google's refund policies. Prices are shown in the app before you buy, and include applicable taxes.

8. Changes to the service

We may add, change or remove features, coin prices or plans. We will tell you in the app before a change that affects something you have already paid for.

9. Ending your use

You can stop using Propello and delete your account at any time from Settings → Delete Account. Unused coins are lost when an account is deleted. We may suspend or close accounts that break these terms.

10. Disclaimer and limitation of liability

Propello is provided "as is" and "as available". To the extent the law allows, we are not liable for indirect or consequential losses, or for losses arising from content you publish. Our total liability to you is limited to the amount you paid us in the 12 months before the claim.

11. Governing law

These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the courts at Satna, Madhya Pradesh.

12. Changes to these terms

We may update these terms. If a change is material, we will tell you in the app or on this page before it takes effect. Continuing to use Propello after that means you accept the updated terms.

13. Contact

Questions about these terms? Email support.propello@gmail.com or write to MOTIONSAIL LABS (OPC) PRIVATE LIMITED, House no 161, Ward no 03, Nagod, Nagod, Nagod, Satna - 485446, Madhya Pradesh, India.